cucutoto Privacy Policy — How We Collect and Protect Your Data

Account opening at cucutoto requires your email, password, identity documents, and a payment method—DANA, e-wallet, mobile banking, or a bank account linked to your name. We collect this information to verify your identity, comply with anti-money-laundering law, and enable your deposits and withdrawals. This page explains what data we collect, how we use it, and what rights you have over it.

We at cucutoto take data protection seriously. Your personal information is encrypted and accessed only by authorised staff and trusted processors. We do not sell your data to third parties. We do not use your gaming history to build marketing profiles beyond what is needed to operate our service and detect fraud.

Our service operates in supported jurisdictions—Jakarta, Surabaya, Bandung, Medan, Semarang, and others where local law permits. This policy governs how we handle information collected from you within those jurisdictions.

What We Collect When You Use cucutoto

We collect different categories of data depending on how you interact with our platform.

Account and Identity Data

When you register, we collect your email, password, full name, date of birth, national ID number, and address. We also collect a copy of your identity document (ID card, passport) and proof of address (utility bill, government statement). This data is mandatory for account opening and is required under Indonesia's gaming and financial regulations.

Payment Information

To deposit and withdraw, you provide payment details—DANA account, e-wallet number, mobile banking phone number, local payment identifier, bank account number for online payment, e-wallet, mobile banking, or local payment. We store these details encrypted so you don't have to re-enter them each time. We never store full credit card numbers or passwords; payment processors (third-party companies) handle that data separately under their own policies.

Activity and Behavioral Data

We log which games you play, when you place wagers, your wins and losses, and how much you deposit and withdraw. This data helps us detect fraud, verify payouts, and resolve disputes. We also record your login times and IP addresses to monitor for unauthorized access.

Communication Records

When you contact our support team via chat, email, or phone, we keep records of those conversations. We use these records to resolve your issue and to train our support staff.

How We Protect and Share Your Information

Third-Party Processors

We work with third parties to run cucutoto. Our payment processors handle transaction data; our hosting provider stores our servers; our live-dealer studios (which broadcast blackjack, roulette, baccarat, Dragon Tiger tables) operate video infrastructure. These processors are bound by contract to protect your data and not use it for their own purposes. We select processors in jurisdictions with strong data protection laws.

When We Disclose Your Data

We disclose your data only when required by law (e.g., to tax authorities, anti-money-laundering agencies, or police with a court order). We may also share anonymised data (data with your name and ID removed) with game operators and auditors to verify game fairness and payouts.

Cookies and Tracking

cucutoto uses cookies to keep you logged in, remember your language preference, and measure how many players access our site. These are session cookies (deleted when you close your browser) and persistent cookies (lasting weeks or months). We do not use tracking pixels or third-party analytics that follow you across the web. You can disable cookies in your browser settings, but this may prevent login.

Data Retention

We keep your account data as long as your account is active and for seven years after closure for regulatory compliance. Activity logs are kept for three years. Payment records are retained per Indonesian financial law (typically ten years). If you request deletion of non-essential data, we comply within 30 days unless law requires us to keep it.

We operate on the principle that your data is yours. We collect only what is necessary, protect what we collect, and let you see and correct it.

Your Rights on cucutoto

You have the right to:

• View all data we hold about you by logging into your account or requesting a data export.
• Correct inaccurate information (e.g., if your address is wrong, update it).
• Request deletion of data we no longer need, subject to legal holds.
• Request that we stop using your data for a specific purpose (e.g., marketing emails).
• Port your data to another service if you close your account.

To exercise these rights, contact our support team at [email protected]We respond within 14 days.

Contact Us and Questions

If you have questions about this policy, how we use your data, or if you believe we have mishandled your information, reach out to our data protection officer at [email protected]We investigate concerns within ten business days and notify you of the outcome.

This privacy policy is effective from the date shown on our homepage and may be updated to reflect changes in law or our practice. We notify you of material changes by email at least 30 days before they take effect.